Privacy Policy

Last updated: 2026-10-31

For more detailed legal terms governing use of Sploore, including disclaimers, arbitration procedures, and user responsibilities, please refer to our Terms of Use.

Who We Are

Sploore is run by Naxohn AB, a company registered in Sweden. Naxohn AB is the controller of the personal data described in this policy. You can reach us at support@sploore.com.

Our Commitment to Your Privacy

At Sploore, we recognize the profound trust you place in us, and we don't take it lightly. We are committed, not just in word, but in every action, to preserve the sanctity of your personal data. This privacy policy, meticulously crafted for our mobile app, Sploore (the "App"), is emblematic of our steadfast dedication to upholding the most rigorous privacy benchmarks.

Transparency: We believe in complete transparency. Hence, we ensure that every facet of our data practices is laid out clearly. You will always be informed about how your data is used and stored.

User Control: You're in the driver's seat. It's your data, and you have the right to access, modify, or even erase it. If ever you feel the need to exercise these rights, our doors (virtual, of course) are always open.

Oversight & Updates: As technology and best practices evolve, so do our efforts. We maintain a vigilant eye on the latest developments in data protection and promptly reflect these in our operations and policies.

Open Communication: Have questions or concerns? We're here to listen. Our team is available to provide clarity, address concerns, and ensure you remain confident in our commitment.

Safety First: Utilizing state-of-the-art security measures and encryption, we've created an environment where your data remains shielded from any external threats.

By engaging with our App, you're not just using a service; you're becoming a part of a community where your privacy is treasured. Our mission goes beyond mere features and functionalities – it is to ensure that every user feels secure, respected, and valued. Your confidence in us is our greatest asset, and we pledge to honor it unwaveringly.

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Systematic Collection of Personal Information

At Sploore, as you navigate and interact with our App, we undertake a structured approach in collecting personal data to ensure an optimized user experience:

• Profile Details: This encompasses elements like your profile image, representing your visual identity, and your specific role * be it as an athlete, coach, or possibly both.
• Personal Preferences: Tailored settings such as your preferred theme, selected language, notification settings, and your default choices for document privacy are recorded.
• Essential Account Information: This includes fundamental details like your username, full name, date of birth, gender, associated sport, and relevant contact information.
• User Interactions: We meticulously monitor user interactions on our platform, ranging from actions like admiration to blocking, from document creation to participating in chats, all aimed at refining our offerings.
• Device and Connection Information: For a seamless experience, we gather data about the device you're using, its operating system, browser type, IP address, and other relevant connection details.
• Analytics and Usage Data: To understand and improve upon user interactions, we capture details about app usage, including aspects like page views, clicks, time spent on specific sections, among other insightful analytics.
• Feedback and Support Data: Feedback shared by you or details you provide while seeking assistance also become a part of our data repository.
• Geographical Location: If you allow location access, the App uses your device's location when you post a result to add the city or region where it was recorded. We also store upload timestamps. This metadata is not embedded in video files and does not persist if content is downloaded or shared outside Sploore. You can turn location access off at any time in your device settings.
• Results, Fitness and Health Data: The results you log, such as lifts, times, holds, reps and measurements like body weight, along with their tags, notes and videos. We use them to show your charts, personal bests and progress, and to show them to the people you choose to share them with. We never use them for advertising.
• Photos, Videos and Audio: The videos and photos you record or pick from your library, including the sound recorded with a video, and your profile photo.
• Messages and Comments: The messages you send in chats and the comments you post.
• Purchases: If you subscribe to Sploore Premium, we receive your plan, its status, renewal date and a transaction reference from the store that billed you. We never receive your card details.

By continuing to use our App, you provide your unequivocal consent for the systematic collection of the aforementioned data categories. If you have any reservations or seek clarity on our data collection practices, we are here to assist.

Service Providers We Use

We share personal data only with providers that help us run Sploore, under agreements that require them to protect it. We do not sell your personal data, and we do not use it for third-party advertising or to track you across other companies' apps and websites.

• Amazon Web Services: hosting, databases, file and video storage, video delivery, and automated moderation of uploaded videos (Amazon Rekognition).
• Mixpanel: product analytics, such as which screens are opened and which features are used, stored in the EU.
• Klaviyo: account and product emails.
• Apple, Google and Stripe: payments for Premium. Apple bills purchases made on iPhone, Google Play bills purchases made on Android, and Stripe bills purchases made on the web.
• Apple and Google: sign-in, if you choose Sign in with Apple or Google, and push notifications.

We may also disclose data when the law requires it, or to protect the safety of our users.

Your Rights and Choices

Depending on where you live, including in the EU and the UK under the GDPR, you have the right to access, correct, export or delete your personal data, and to object to or restrict how we use it. We rely on our contract with you to run the service, on your consent for optional permissions such as location, and on our legitimate interest to keep Sploore safe and improve it.

• Delete your account in the App: Settings, then Account management, then Delete account. Deletion is completed within 30 days.
• Change permissions: camera, microphone, photos, location and notifications can be turned off at any time in your device settings.
• Ask us: email support@sploore.com for a copy of your data or any other request. We answer within 30 days.
• Complain: you can also contact your local data protection authority. In Sweden that is the Swedish Authority for Privacy Protection (IMY).

Security of Your Data

At Sploore, we prioritize the integrity and safety of your data. We've meticulously built our security architecture in close collaboration with AWS services to ensure maximum protection. Here's an insight into our security measures:

• AWS Security: Our reliance on AWS's infrastructure ensures that we benefit from their comprehensive security capabilities. This guarantees that your data remains encrypted, both while in transit and when stored.
• API Authentication: To ensure the sanctity of our data interactions, every API call within Sploore undergoes stringent authentication. This ensures that only validated and authorized requests get processed.
• CDN CloudFront: For the seamless delivery of videos and images, we utilize CloudFront, Amazon's premier content delivery network. The URLs facilitating access to these resources are not just encrypted but are also specifically tailored for individual users, ensuring access only to authenticated individuals for a limited time period.
• Security & Encryption: With AWS services at our backend, we are equipped with an array of encryption and security tools. This setup virtually eliminates the risk of unauthorized access or alterations to your data.
• Regular Audits & Updates: Sploore conducts regular security assessments and consistently updates its protocols to align with the latest in cybersecurity best practices.
• User's Role: While we do our part, it's crucial for users to maintain the confidentiality of their account details. Always ensure your passwords are unique and never share them with anyone.

For any further queries or concerns related to data security, feel free to reach out to us.

Third-party Links and Services

Our app may contain links to third-party websites or services that are not owned or controlled by Sploore.

1. Endorsement: Presence of such links does not imply an endorsement, sponsorship, or affiliation with the third-party services.
2. Responsibility: Sploore holds no responsibility for the content, privacy policies, or practices of these third-party websites or services.
3. User Discretion: We strongly encourage you to exercise caution and discretion when leaving our app and entering third-party platforms.
4. Dynamic Nature: Third-party content can be dynamic and might change without our knowledge or control.
5. Awareness: Always review the privacy policies and terms of service of each website or service you visit to ensure your personal data's safety.

Cookies and Tracking

To offer you a more personalized and efficient experience, Sploore employs cookies and similar tracking technologies. Here's a breakdown of how and why we use them:

1. Optimization: These technologies help us understand user behavior, enabling us to refine and tailor our platform to best resonate with your preferences.
2. Types of Cookies: We use various types of cookies, including:
   • Session Cookies: Temporary and deleted once you close your browser.
   • Persistent Cookies: Remains on your device for a set period or until you choose to delete them.
   • Functionality Cookies: Remember choices you make to enhance your experience.
   • Performance Cookies: Collect information about how you use Sploore to improve its functionality.
   • Third-Party Cookies: Set by other websites whose services are used on Sploore.
3. Managing Cookies: You have control over these technologies. Most browsers allow you to manage cookie preferences, so you can choose to reject or delete them as you see fit.
4. Third-Party Trackers: Our platform may also include features from third parties, like social media sharing buttons, which come with their own tracking mechanisms.

If you have questions about how we use these technologies, contact us at support@sploore.com.

Data Retention & Account Termination

Your personal data is of paramount importance to us. We uphold strict data retention policies, maintaining your information only for as long as our services necessitate or as mandated by legal and regulatory obligations. Some shared content (such as public posts, likes, or comments on others' content) may remain visible to other users even after account deletion, unless they are also deleted manually beforehand.

• Duration of Storage: While our primary aim is to provide consistent service, it's essential to know that your data remains with us only as long as our service dynamics or legal constraints require.
• Backups: For the sake of data security, we undertake periodic backups. Even if you choose to delete your account, remnants of your personal data might linger in our backups for a limited duration. Rest assured, this data is non-functional and won't be used for operational purposes.
• Shared Data with Third Parties: During the course of our services, if any segment of your data was shared with third-party affiliates or partners, it would be treated per our binding agreements with them post your account deletion. We have always prioritized ensuring that our partners adhere to rigorous user privacy norms and respect data deletion requests.
• Account Restoration: It's pivotal for you to understand that once an account deletion request is processed, the account cannot be reinstated. The accompanying data is permanently erased, with a few exceptions. Certain shared documents, messages, or interactions might persist, remaining accessible or visible to other users.
• Deletion Processing Time: Upon receiving a request for account termination, we might take up to 30 days to thoroughly and securely delete your account and related data.
• Financial Transactions: For users who've engaged in financial transactions with us, specific transactional records might be retained beyond standard durations for compliance, tax, and accounting reasons.

To emphasize, by accepting our terms of use, you affirm that you've understood these protocols and procedures. If you ever decide to terminate your association with us, or if you need more clarity on data retention, you're always welcome to get in touch at support@sploore.com.

Sploore’s Minor Protection Policy

Effective Date: 2023

• Overview and Commitment

Sploore is deeply committed to the safety and privacy of its users, especially minors. As part of our commitment, we have established this Minor Protection Policy, which is intended only for users aged 13 and older, in alignment with our Terms of Use. Accounts found to be under this threshold will be terminated, and all associated data will be deleted.. This policy outlines our measures to prevent underage access and ensure compliance with international child protection regulations.

• Age Verification Upon Registration

Children under the age of 13 are not allowed to create an account or access the Sploore platform in any capacity. By accepting our terms of use, users affirmatively declare that they are not under the age of 13. Any account found to be registered by a user under the age of 13 will be promptly deactivated and all associated information will be deleted from our systems.

• Reporting & Monitoring

We rely on the Sploore community to help us enforce this policy. If any user becomes aware of an account that belongs to someone under the age of 13, they are encouraged to report it to our support team immediately. We continuously monitor and review accounts to ensure compliance with our age restrictions.

• Parental Awareness

Parents and guardians play a critical role in ensuring online safety. We urge parents to be vigilant about their children's online activities and to educate them about the potential risks of sharing personal information online. If a parent or guardian discovers that their child under the age of 13 has created an account with Sploore, they should contact us immediately to have the account removed.

• Data Protection

In cases where it comes to our attention that data from a minor under 13 has been collected inadvertently, Sploore will take immediate action to delete this data. We are committed to maintaining rigorous data protection standards and continuously work to enhance our security measures.

• Policy Changes & Updates

Sploore may update this Minor Protection Policy periodically. Any significant changes to this policy will be communicated via our platform or through direct communication methods.

• Contact & Queries

If you have any questions about our Minor Protection Policy or wish to report potential violations, please reach out to our team at support@sploore.com.

By using the Sploore platform, you signify your agreement to this Minor Protection Policy. Your continued use of the platform after any changes or revisions to this policy will indicate your acceptance of the terms of the updated policy.

Evolving Privacy Norms

Sploore is committed to maintaining the highest standards of user privacy. As the digital environment evolves and technological advancements emerge, we will periodically review and update our privacy policy to ensure its continued relevance and efficacy. Users will be notified of significant changes to ensure transparency. Your continued use of our App after such updates indicates your acceptance of these changes.

Open Communication

Your journey with Sploore is not just about using an app; it's about fostering a community. Our unwavering commitment to transparency is bolstered by our dedication to a continuous dialogue with you. Here’s what we pledge:

• Valuing Your Voice: Every feedback, question, or concern you share provides us a unique perspective, aiding in refining our platform and policies.
• Prompt Responses: We respect your time and ensure timely responses to all queries. Our dedicated team is trained to assist you with clarity and precision.
• Engaging Discussions: Whether it's a simple query or an in-depth discussion about our data stewardship, we’re here to engage, educate, and enlighten.
• Ongoing Updates: Based on feedback and evolving data practices, we regularly update our users about any significant changes, ensuring you're always in the know.
• Trust-Centered Approach: Our ultimate aim is to cultivate a space of mutual trust and respect. Your trust drives us, and we continuously strive to be worthy of it.

Reach out to us anytime at support@sploore.com. Let's foster a community where every voice is heard, every concern addressed, and every user feels at home.